Join us for April Professional Development courses offered through CUNY’s Office of Professional Development Learning Management.  You can register online. (Note: classes are not at CSI)

Wednesday, Apr. 2, 9:00am to 5:00pm
Developing Dynamic Listening Skills (C2508)
This workshop will focus on the skills, knowledge, and attitudes necessary to meet the challenges of listening effectively. Through practical exercises, participants will improve their behaviors in this critical component of the communication process.
Days of Training: 1
Target Audience: Administrative Staff

Monday, Apr. 7, 9:00am to 5:00pm
New Course: Managerial Decision Making and Problem Solving (C2525)
The ability to think critically is an important skill for directors and managers. This workshop will focus on how critical thinking can be applied to workplace issues and challenges. Discover how critical thinking can lead to more effective communication, generate constructive feedback, and facilitate alternative solutions.
Days of Training: 1
Target Audience: Directors and managers

Monday, Apr. 14, 9:00am to 5:00pm
Attitude Is Everything (C9266)
Everyone encounters setbacks that can shake their attitude into a negative focus. Learn to maintain a positive attitude while becoming sensitive to the underlying causes of negative attitudes. Explore methods for responding to different attitudes in a positive and productive way.
Days of Training: 1
Target Audience: Administrative Staff

Monday, Apr. 28, 9:00am to 5:00pm
New Course: Getting Results When You’re Not in Charge (C1240)
If you’re not someone’s supervisor, you have to rely on other techniques to get results from them. Learn how to create a constructive and effective team atmosphere using the “4 Rs” (Result, Relationship, Relativity, Reality) to leverage everyone’s strengths and compensate for the limitations that might be a part of the team’s structure.
Days of Training: 1
Target Audience: All Staff

Wednesday, Apr. 30; Friday, May 2; Wednesday, May 7; and Friday, May 9, 9:00am to 5:00pm
New Course: Six Sigma: Green Belt (Course # TBA)
This new four-day course builds on the systematic problem solving and team management methods introduced in the popular Lean Six Sigma course. Move your team beyond the basics with advanced techniques for achieving higher productivity, reduced errors, process improvements, and measurable cost savings.
Days of Training: 4
Prerequisite: Lean Six Sigma: An Introduction to Quality and Productivity Improvement

You can register online. Click on “registration,” and then click on the PDLM E-Application link. Follow the instructions to complete and submit your E-Application (“E-App”). Applications must be received in the PDLM Office at least ten days before a course starts. Dates are subject to change.