Our next phase of the M365 email rollout will be integrating your campus voicemail with Microsoft Teams. Currently, you are receiving voicemail messages in your inbox as an email notification. This functionality will continue as we migrate CSI voicemail into Microsoft Teams. For the most part, staff will not see any major changes for basic voicemail retrieval. If a custom voice greeting is necessary, a new voice recording can be created in Microsoft Teams.   

We are currently working with CUNY Central to configure voicemail integrations for those users and departments who have voicemail configured. In the interim, we wanted to share the following information to keep you informed.   

FAQs Voice Mail  

1.       Voicemail messages will continue to appear as a message in your inbox. 

2.       Missed call notifications will no longer be available in your email inbox; however, a complete missed call log is available within Microsoft Teams. 

3.       Voice messages cannot be retrieved from your office desk phone. You will need to either review them from your email or log into Microsoft Teams. 

Incoming Calls Process  

1.       Your incoming call will ring on your desk phone first.  

2.       If the call is not answered, the call will be directed to Microsoft Teams; the caller will then be able to leave a voicemail. 

3.       The voicemail can be accessed either through Microsoft Teams or through email 

Voice Recording  

1.       A default voice recording will state the following: “First name and Last Name is currently unavailable. Please leave a message after the tone.” This recording is automatically enabled for all voicemail accounts. 

2.       Any changes to the default voice recording message will need to be modified within Microsoft Teams.  

3.       Steps to change your voice recording will be shared once CUNY completes its configurations. 

Additional Features  

We encourage you to attend training workshops on Microsoft Teams, which will cover additional topics such as forwarding calls and creating away messages. Information Technology Services will offer these training workshops in April once we receive confirmation from CUNY that the configurations have been completed. Please look for an email regarding these training opportunities.  

By the Office of Information Technology Services