As the Provost’s Office and Facilities Management continue to partner to clarify and streamline the work request process, I am resharing the online documents (Archibus Workorder Categories and CSI Facilities Requests Guide) with this year’s updates in blue. Please take a moment to reference these when you have a facilities need or question about the Archibus process.
While fulfillment times depend on available resources, following these steps will help ensure faster responses:
• Review the online CSI Facilities Requests Guide for instructions on submitting and following up on requests. Each office should designate one or two staff members to enter requests in Archibus.
• Use the online Work Order Categories to select the correct category, which helps route your request to the appropriate department. For complex issues, or if you’re unsure which category to use, please contact Facilities at 718.982.3210.
• For emergencies (such as flooding or electrical outages), contact Public Safety directly at 718.982.2111.
• Check on older requests by logging into Archibus to view status updates and notes. If an issue remains unresolved, please call Facilities or resubmit the request, verifying that the correct category is selected.
Thank you to the Facilities team for their partnership and continued efforts to improve this process.
By Nathalia Holtzman, PhD
