Information Technology Services must maintain a spam filtering messaging gateway to comply with security protocols. This gateway enforces anti-spam, anti-virus, and content policies for CSI’s email accounts. All incoming and outgoing email is inspected by this gateway as soon as it arrives or leaves CSI.

The current CSI gateway, Barracuda, is being transitioned to Proofpoint, which is already being used by CUNY. This will allow CSI to remain in compliance with CUNY policy and continue to maintain a strong security posture. This transition will occur during the week of Oct. 28. Sending and receiving email during this transition will not be impacted.

Please be aware of the following changes that you will experience in your CSI email:

Quarantined Messages

•             Messages that contain inappropriate content are sent to your personal Spam Quarantine. You will receive an email notification in your Inbox to let you know you have messages in Quarantine.

•             You can release the selected message(s) from Quarantine and allow future messages from the sender(s) to be delivered.

•             You can also delete the selected message(s) from Quarantine.

Suspicious Email

•             If a message is identified as suspicious, it will be quarantined and delivered to your quarantine digest.

•             If you receive an email that looks suspicious, you can also report the message as junk, phishing, etc. The “Report Message” icon appears on the Outlook toolbar after you open the message.

Attachments

•             Any attachments that contain a malicious file will not be included in the email. The subject line of your email will reflect that the attachment has been stripped. The subject line of the communication will state [Executable Attachment Removed].

•             If the attachment is stripped by Proofpoint you cannot retrieve it.

•             All other attachments will be delivered if they do not contain any malicious content.

Reminders

•             Never communicate PII (Personal Identifiable Information) information (e.g., SS#’s, Credit Card #’s, etc.)

•             Upload attachments to Teams, OneDrive, or Dropbox.

•             DO NOT FORWARD any suspicious messages to a third party, IT Staff, or the Helpdesk. This is a new policy that CUNY is requesting all colleges follow. Alternatively, you can do the following:

o             Report the message as suspicious (see above).

o             Send the email to spam@csi.cuny.edu; Ssomeone from IT will get back to you with the results.

 For additional information about using Proofpoint, please visit our Proofpoint Website. As a reminder, please complete the cybersecurity workshop on Blackboard, as required by CUNY.

By the Office of Information Technology Services