As we embark on the Fall 2020 semester, I typically would write a welcome back message, sharing Information Technology initiatives accomplished throughout the year. While I have this information available, I am opting to postpone sharing these updates until later in the semester. Alternatively, I am sharing “Information Technology Top 10 Resources,” which can be used to address the most popular technology questions; a complete list of these resources can be found on the online resources Webpage.

I have been receiving many questions about Zoom. The online document will provide login information. In addition, CUNY has provided Zoom FAQs, which should address many of your questions. I also have been receiving inquiries regarding the status of online proctoring software (e.g., Respondus). CUNY continues to make good progress in contractual negotiations and should have a solution available on or before midterm season (late September – mid October).

Please be sure to take advantage of training opportunities covering a variety of technology topics. As always, please feel free to contact me if you have any questions or the technology helpdesk ( for further assistance.

Have a safe and healthy fall semester.

By Patricia Kahn, PhD