As we kick off the fall semester and return to campus, I wanted to share some updates regarding information technology initiatives. The following provides a snapshot of some of the frequently asked questions we recently received. Please be sure to visit our Online Resources page for complete details.

·         Hyflex/Hybrid Smart Classrooms

What is Hyflex? Am I teaching in a Hyflex classroom? Is there training? IT prepared a Webpage for easy reference to address these questions. Information Technology has notified instructors who are scheduled to teach in a Hyflex/Hybrid Smart Classroom, of the available training opportunities and technology support.

·         Computer Labs

Some of our Open Access computer labs are available for in-person access. While adhering to social distancing, not all workstations are online. For a complete listing of available computer labs, please visit our computer availability Webpage.

·         Virtual Labs

Information Technology will continue to provide remote access to some of our computer labs. For a complete list of our virtual labs, please visit our virtual labs Webpage.

·         Remote Access Study Spaces

Students who are taking an in-person course on campus may also need to participate in an online course. In that regard, there are several locations on campus that students can visit in order to connect to their online courses. Please visit the Remote Access Study Spaces Webpage for more information.

·         Technology Support

Training and Helpdesk support will be provided both in-person and virtually. If you require an in-person meeting with the Technology HelpDesk, we recommended that you make an appointment at the In-Person Appointment Scheduling link.

Virtual training will continue to be offered for students through the Virtual Open Computer Labs. Faculty and staff training will be provided weekly. To view a listing of training sessions being offered, visit our registration pages.

Faculty & Staff training

Student Training

·         Requesting a Loaner Device

A limited number of Chromebook devices are available for loan to students who need them to participate in distance learning. In order to be considered, students must be enrolled in an online or hybrid course offered by the College of Staten Island. If you need technology other than a Chromebook (e.g. hotspot, earbuds, etc. ) please contact the Helpdesk and your request will be considered, based on approval from your instructor. If you are enrolled in an online or hybrid course, you will receive an email requesting information for a loaner device.

By Patricia Kahn, PhD