Information Technology Services appreciates your continued flexibility and patience as we get through this stressful time. I will continue to pass along information that is relevant in order to alleviate any technology challenges you are experiencing as you continue to operate remotely.

Web Conferencing has obviously increased in popularity with the mass movement online. Users are experiencing problems not only with supported Web applications (e.g., Blackboard Collaborate, WebEx, and MS Teams) but also with non-supported CUNY applications (e.g., Zoom). Bottom line – there is no silver bullet.

One of the most frequent challenges a user experiences when working with these platforms is enabling their microphone. This can differ depending on the browser you are using. Please refer to the online instructions for further assistance. Finally, please continue to refer to the Coronavirus Web page for technology updates and training offerings.

By Patricia Kahn, PhD